Refund Policy
Last updated: 2026-06-25
This policy explains when amounts paid for Ta3mir subscriptions may be refunded.
1. General principle
Subscriptions are digital and activate immediately upon payment, so as a general rule amounts are non-refundable after activation and use of the Service.
2. Refund window
You may request a full refund within fourteen (14) days of the first payment for a new subscription if the Service has not been used materially (e.g., creating projects or uploading real data).
3. Exclusions
Automatic renewals after the period has started, consumed add-ons, activated custom plans, and violations that caused account suspension are non-refundable.
4. Material faults
If we are unable to provide the Service due to a material fault on our side and cannot resolve it within a reasonable time, a refund for the unused period may be issued.
5. Requests & processing
Submit refund requests via support@ta3mir.com with your invoice number. Approved refunds are returned to the original payment method within 7–14 business days depending on the gateway and bank.